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A Check in time is 4:00pm and Check out time in 11:00am.
A We make every effort to allow our guests to check in early and check out late. However, all special requests are subject to availability upon check in and cannot be guaranteed.
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Cancellations can be made 48 hours or more prior to arrival without penalty. If a cancellation is made less than 48 hours in advance, a charge for one night stay including tax and resort fee will be charged to your credit card on file. If an advance deposit was made, a full refund would be issued with cancellations made 48 hours or more prior to arrival.

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Proof of identification. You must be 21 years of age or older to reserve or check-in to a room. A valid credit or debit card and a photo ID will be required upon check-in. Cash is accepted at check in for the full amount of stay plus tax and resort fee. A $50.00 incidental hold is required when paying cash and will be authorized on a valid credit or debit card.

 
​​Debit Cards - Please Note: When using a debit card, funds are charged immediately like cash transactions and all authorization can be held by your bank for up to 14 days. These are policies of individual banks, not Pheasant Run Resort. The resort is not responsible for the loss of use of these funds or any possible overdraft charges. Debit cards can only be accepted as debit cards, not as credit cards.
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The $50 incidental hold is an amount we authorize on your card upon arrival to cover any incidental costs that might be charged against your room. This $50 authorization will be released upon departure if no such charges incur. The amount of time it takes for these funds to be available to you varies depending on your bank. It could take up to 14 business days to become available.

A There is a $50 NON refundable deposit due per pet friendly room for the length of your stay.
A Parking is included in your daily resort fee. There is no additional charge. Valet Parking is available on Fridays and Saturdays for $6 per day, $10 overnight (rate and availability subject to change without notice).
A Airport Shuttle Service is not available, however we do recommend a-1 airport limousine service, Inc. Visit a1limousine.com or call 630-833-3788 for reservations or more information.
A Yes. Daily pool passes are available for purchase at the front desk for $15 each. CLICK HERE for membership information.
A Visit http://www.zanies.com/st-charles/ for a complete show schedule of days and times.
A Yes. Wi-fi is available throughout the resort and it is included with your resort fee.
A Yes. Included in your resort fee is access to shuttle service provided to local attractions within 5 miles of the resort.
A Yes, 2 bottles of water are provided per guest room and included in your resort fee.
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Tower and golf rooms are equipped with a microwave, mini-fridge, and coffee maker.

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We do not have any rooms with a kitchen.

A The train from Geneva is just over an hour to Chicago and about $8.
A They offer athletic services, skin care treatments, body scrubs and wraps, body waxing, manicure and pedicure services, and makeup and hair.
A We have a variety of attractions on site and in the vicinity. On site, you'll find Zanies Comedy Club and the Mainstage Theater for an additional cost. We also have weekend entertainment on Bourbon Street that is included with your resort fee. Downtown St Charles and Downtown Geneva are worth exploring. Take in a little history at the St Charles History Museum or enjoy a concert at the Arcada Theatre while you're in town.
A Wristbands are issued to overnight guests upon check-in or pre-check in based on room type occupancy. We will replace a damaged wrist band at the front desk at no additional cost. There is a $15 fee to replace lost wristbands. Wristbands are not required for children under the age of 3. Additional guests above allotted occupancy of guest room can purchase a daily pool pass at the front desk for $15.
A An additional fee of $14.95, plus tax, is added to all room rates. This fee may change without notice.
A Included with your resort fee is access to the business center and pools. Enjoy bottles of water in your room, local and 800# phone calls, parking, wi-fi, and select resort activities and entertainment.
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