Cancellations can be made 48 hours or more prior to arrival without penalty. If a cancellation is made less than 48 hours in advance, a charge for one night stay including tax and resort fee will be charged to your credit card on file. If an advance deposit was made, a full refund would be issued with cancellations made 48 hours or more prior to arrival.
Proof of identification. You must be 21 years of age or older to reserve or check-in to a room. A valid credit or debit card and a photo ID will be required upon check-in. Cash is accepted at check in for the full amount of stay plus tax and resort fee. A $50.00 incidental hold is required when paying cash and will be authorized on a valid credit or debit card.
Debit Cards - Please Note: When using a debit card, funds are charged immediately like cash transactions and all authorization can be held by your bank for up to 14 days. These are policies of individual banks, not Pheasant Run Resort. The resort is not responsible for the loss of use of these funds or any possible overdraft charges. Debit cards can only be accepted as debit cards, not as credit cards.
The $50 incidental hold is an amount we authorize on your card upon arrival to cover any incidental costs that might be charged against your room. This $50 authorization will be released upon departure if no such charges incur. The amount of time it takes for these funds to be available to you varies depending on your bank. It could take up to 14 business days to become available.
AParking is included in your daily resort fee. There is no additional charge. Valet Parking is available on Fridays and Saturdays for $6 per day, $10 overnight (rate and availability subject to change without notice).
AWe have a variety of attractions on site and in the vicinity. On site, you'll find Zanies Comedy Club and the Mainstage Theater for an additional cost. We also have weekend entertainment on Bourbon Street that is included with your resort fee. Downtown St Charles and Downtown Geneva are worth exploring. Take in a little history at the St Charles History Museum or enjoy a concert at the Arcada Theatre while you're in town.
AWristbands are issued to overnight guests upon check-in or pre-check in based on room type occupancy. We will replace a damaged wrist band at the front desk at no additional cost. There is a $15 fee to replace lost wristbands. Wristbands are not required for children under the age of 3. Additional guests above allotted occupancy of guest room can purchase a daily pool pass at the front desk for $15.
AIncluded with your resort fee is access to the business center and pools. Enjoy bottles of water in your room, local and 800# phone calls, parking, wi-fi, and select resort activities and entertainment.